Delete your account.

How to delete your account

1. 01Open the CREW app on your phone.
2. 02Go to Settings → Danger zone.
3. 03Tap Delete account.
4. 04Type DELETE to confirm, then tap the button.

Your request is queued immediately. The actual data is purged 30 days later — during that window you can cancel from the same screen, no questions asked.

Can't access the app?

If you can't log in or your device is lost or stolen, write to privacy@yourcrew.net from the email address tied to your account.

We will verify ownership and process the deletion manually within 30 days. Please include the words "Account deletion request" in the subject line so we prioritise it.

What gets deleted

• Your profile, photos, gallery, and bio.
• Your chat history on your side. The people you chatted with keep their copy of those conversations, shown as from a “Deleted user” instead of your name, and nobody can message you again.
• Your connections, profiles you saved, and saves you received.
• Active subscriptions are not refunded automatically — contact support first if you have one.

What we keep (and why)

• Compliance audit logs are retained for 7 years per privacy law requirements (CCPA, GDPR, NY SHIELD). They contain timestamps and action codes only — no personal content.
• Anonymised payment records as required by tax authorities for the statutory period.
• Messages you sent stay in the other person’s copy of the conversation, so their history does not vanish with your account. They are no longer linked to your name, photo or profile.

Timing

Request submitted

Instant

Account becomes inaccessible

Instant

Data permanently purged

30 days later

Cancellation window

Any time within those 30 days